Privacy Notice – Allen Computer Services Ltd

Any personal information provided to or gathered by Allen Computer Services a limited company registered in England & Wales under number 8463998, whose registered office is at The Firs, Gough Close, Merriott, Somerset TA16 5PU (“we”, “us”, “our”). Our trading address is: – 27 South Street, Crewkerne, Somerset TA18 8DA.

Allen Computer Services Ltd is registered with the ICO (Information Commissioners Office) our reference number is ZA011077 this is renewed annually, and our registration certificate can be viewed at our office.

We are committed to protecting and maintaining your privacy; this Privacy Notice describes how Allen Computer Services Ltd collects, processes and stores personal data, to include via our website: www.pcdiagnostickit.co.uk other sites and other online platforms. All information provided to us through this site will be treated as confidential and we will not abuse this trust by providing all or any part of your information to others unless you have consented to this or where this is in our legitimate interests, further outlined below.

Contents

Contacting us
Collection of your Personal Information
Data Collected
Why we Process your Personal Information
Consent – explicit consent for us to do so
Managing Your Preferences, including for Marketing
Information Officer
Security of your Data
Sharing your Personal Information
Service Providers and Third Parties
Technical and Organisational Measures and Security
How long we Store Personal Data
Your Rights and how to Exercise Them
Right to Object to Processing
Disclosure of your Information
Your Preferences about our use of your Personal Information
Retaining Personal Information
Your Information and Keeping it Up-to-Date
Changes to this Privacy Notice


Contacting Us

Your information will never be sold, licensed, loaned or otherwise distributed to any other organisation unless we are required to do so by applicable law or in fulfilling the work that we undertake for our clients. Subject to any overriding obligation to which we are subject, you have the right to object to the processing of your personal information, by a request that we stop such processing. Where this Privacy Notice invites a request, you can send this through our enquiry form on our Contact Us page, to: support@allencomputerservices.co.uk  or by letter to our office.

Collection of your Personal Information

We may collect personal information in various ways, including in e-mail or written correspondence with you or to which we are copied, through our website or directly from you at meetings or events. You have a choice whether to provide any information to us, except where this is necessary to fulfil any contract – such as in relation to the provision of our services (albeit recognising that such a decision may mean that we are unable to provide our services as you expect), or where we are required to do so by applicable law or a Government agency or law enforcement.

We assess and document our processing activities on an ongoing basis and update our records, accordingly; our approach seeks to ensure good data governance and compliance with our data protection obligations.

Why we Process your Personal Information: –

Our use of your personal information will always be in accordance with applicable data protection laws; we rely on the following grounds justifying our processing of personal data:

  • Consent – explicit consent for us to do so.
  • A Contract or Legal Obligation – to fulfil our obligations under an existing contract or other legal obligation, in certain circumstances our right to process this information will override your right to object to us doing so.
  • Legitimate Interests – we may judge that we have legitimate grounds to process your personal information in certain ways and where that is the case, we will balance our own interests against your own or the relevant individual whose data is being processed, to ensure that the rights and interests of those individuals who interact with us are protected.

Where information is obtained through or because of your use of our Site, we will only use this information for the following purposes:

  • to understand and appreciate your needs and requirements as a user of our site or our services generally;
    • for analysis in relation to the technical specification and user experience of our site, for the purposes of developing and improving our site and the services that we provide;
    • to provide relevant information about our services or those that we may offer from time to time; and
    • to keep in contact with you.

We do not process special category data, as that term is understood within the relevant data protection legislation.

Data Collected

Without limitation, any of the following Data may be collected:
Name;
date of birth;
gender;
job title;
profession;
contact information such as email addresses and telephone numbers;
demographic information such as post code, preferences and interests;
financial information such as credit / debit card numbers, these details are not retained;
IP address (automatically collected);
web browser type and version (automatically collected);
operating system (automatically collected);
a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected).

Managing Your Preferences, including for Marketing

In addition, we may process your information for marketing purposes (including offers, promotions and updates in relation to our services, that we believe may be of interest to you) either where you are or have been a user of our services in relation to similar goods or services previously or where you have given your explicit consent.

You have the right to manage your preferences in relation to the kinds of information that we collect and the manner in which your information is processed – you can update these preferences at any time through our site; you can also withdraw your consent, either as a whole or in relation to particular kinds of information or delivery methods. We encourage our users and clients to exercise these preferences so that they only receive the information that they wish from us and so that our use of their information is consistent with their own expectations.

You may ask us to erase information that we hold about you, except where there is some other reason requiring us to maintain the information, such as for insurance purposes, for example. We monitor and will also delete information and data that we hold, where we reasonably consider this no longer to be required.

If you have accepted the relevant cookies, we may collect, store and process non-personal information about you automatically as a result of your use of this site, such as the type of internet or mobile browser that you are using to gain access and any website from which you linked to us, but you cannot be identified from this information. We will only use such non-personal information to help provide an effective and more relevant website offering.

Where your browser settings have been set to automatically accept cookies, by remaining on our site, we will take this to mean that you are happy to accept our use of cookies. You can update these preferences at any time but please be aware that certain functions of the site may not work as well where cookies are blocked.

Information Officer

Under GDPR (which in this Privacy Notice means EU General Data Protection Regulation 2016/679 and laws implementing or supplementing GDPR as the data protection or privacy laws of any other country), the nature of the processing that we undertake does not require us to appoint a formal Data Protection Officer (DPO); however, we may maintain equivalent standards and the nominated representative for the purposes of compliance with our data protection obligations, known as our Information Officer, is Andrew Allen the Managing Director of Allen of Allen Computer Services Ltd.

Security of your Data

We take the security and confidentiality of the data and information that we hold seriously. The protection of our customers’ personal information is important to us and we have therefore adopted several technical and organisational measures to achieve these aims. These include encrypted access to our systems, only accessible by our personnel, utilising secure and regularly-updated passwords and access to and processing of information though our site, using secure HTTPS. We do not however process any bank or card details through our site; instead using an established third-party provider – PayPal to take payments online.

Sharing your Personal Information

We will never share your personal information with others for commercial gain or in ways that you would not reasonably expect of us.

Unless we have your explicit consent otherwise, we will only share your personal information where this is necessary to fulfil our contract with you or where we have a legal obligation to do so. You appreciate that in order to provide you with our services or to sell you our products, it may be necessary or more efficient for us to engage other businesses that provide complementary services, allowing us to fulfil your needs or where such other services are necessary for us to operate our business; examples, without limiting this description, may include cloud backups, website management, payroll and bookkeeping services, software and program providers, banking and financial provider and equipment suppliers.

In addition, we may process your information where we are required or permitted to do so under applicable law, where required to do so by any Government agency or law enforcement, where it is necessary in connection with the sale or potential sale of our business or where we conclude that we have and can show one or more legitimate interests for doing so.

Service Providers and Third Parties

Where it is necessary to provide information to external service providers or partners in relation to services that they provide to us, to operate our business or to provide you with the services requested. We have ensured they meet the same high standards required in relation to the processing of your personal information under applicable data protection laws.

Technical and Organisational Measures and Security

We have and maintain appropriate technical and organisational security measures to protect your personal information from and against unauthorised or unlawful use, or accidental loss, damage or destruction, which we review from time to time.

In relation to data security, you accept the risk that data transmitted to us through this site via electronic means may be intercepted before reaching us or may be accessed by unauthorised third parties or exploited unlawfully. We do not assume any responsibility for guarding against the acts of third parties and shall not be liable for any direct, indirect or consequential losses or damages incurred or suffered as a result.

How long we Store Personal Data

We are required to maintain the data that we collect in providing our services to clients, for certain periods of time We know what personal data we hold and why we need it. We carefully consider and can justify how long we keep personal data. We have a policy with standard retention periods where possible, in line with documentation obligations. We regularly review our information and erase or anonymise personal data when we no longer need it.

Your Rights and how to Exercise Them

You may request a copy of the information that we hold about you (known as a Subject Access Request). In addition, under the GDPR, you may exercise the following rights:

A right of access to the information that we hold about you – as above.
A right to have your information corrected if it is inaccurate or incomplete.
A right to have information removed or deleted from our records and systems.
A right to block us from processing your personal data or to limit the way(s) in which we can use it.
A right of portability; to request that we move your personal information to someone else, in a machine- readable form.

Please contact us via a request, where you wish to exercise any of your above rights or if you wish to file a complaint about our collection, processing or use of your personal information.

Right to Object to Processing

Under GDPR you have a right to object to our processing of your personal information, unless we have a separate legal or regulatory obligation to do so, in which case our processing will only be limited to the extent to which we need to process your information. However, except for this, you may confirm your objection to the extent and kinds of processing being undertaken, by sending us a simple request, updating your preferences.

Disclosure of your Information

We only transmit data to third parties in very limited circumstances and never for the purposes of marketing or to ‘sell’ the data we hold. Our contractual terms with those third parties provide the assurances under Article 28 of GDPR that they will abide by the requirements of GDPR in processing data, to the extent that we require, on our behalf.

We will never sell, transfer or disclose personal data for commercial gain or for any purpose outside of that strictly necessary to run our business and provide our services.

If we established any subsidiary or related company, or in the event that we were in negotiations to transfer all or a part of our business, information may be disclosed to that third party but only in so far as such disclosure would not commit a breach of our professional obligation to maintain the confidentiality of our clients’ affairs, under the Code of Conduct and only then to the extent necessary for the purposes of those negotiations.

Your Preferences about our use of your Personal Information

If we send you any information by way of marketing, this will be based on our having previously sold to you or responded to an enquiry for similar goods or services; all communications of this nature will include a simple means of unsubscribing. You may wish to update your preferences concerning what you receive and in what format that takes; to let us know about your preferences, to include if you wish to change them, send us a simple request confirming those changes and we will update your preferences to reflect your wishes immediately.

Should you no longer wish to be contacted by us, please either confirm this in a request.

Retaining Personal Information

We will only keep your personal information for such period as we deem necessary to fulfil the purpose(s) for which it has been collected or in relation to legal obligations to which we are subject. We monitor and regularly delete information and data that we hold, where we reasonably consider this to be no longer required for any legitimate purpose.

Where we can fulfil a request to delete and erase your personal information, we will fulfil that request, unless there is some other obligation to which we are subject requiring us to retain your data, in which case we will retain it only for so long as is necessary to meet that other legal obligation.

Your Information and Keeping It Up-to-Date

You have the right to request details of the information that we hold about you. Should you wish to be provided with these details, please contact us with a request.

We wish to keep any information that we hold about you accurate and up to date and therefore please contact us if the information we hold about you needs updating.

If you have any questions or concerns regarding your privacy, or if you experience difficulties in accessing or viewing any site(s) operated by us, please contact us.

Cookies

Allen Computer Services Ltd may set and access Cookies on your computer.  Cookies that may be placed on your computer are detailed as follows: –

www.pcdiagnostickit.co.uk Cookies Purpose
Team Viewer To support remote support sessions
Google Analytics & Google Maps Provides analytical data on site visits and performance
Facebook Supports the link to our Facebook profile
Twitter Supports the link to our Twitter profile
LinkedIn Supports the link to our LinkedIn profile
Trustpilot Supports the link to our reviews
PayPal

PC-Doctor Inc

Supports the link to our payments

Link to USA manufacturer

A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites.

You may delete Cookies; however, you may lose any information that enables you to access the Web Site more quickly.

You can choose to enable or disable Cookies in your web browser.  By default, your browser will accept Cookies, however this can be altered.  For further details please consult the help menu in your browser.  Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

Changes to this Privacy Notice

We may change or modify this Privacy Notice at any time. The date of the most recent update will appear below.

Contacting Us

If you have any questions or concerns regarding your privacy, or if you experience difficulties in accessing or viewing our Site or using our services, please contact us

Further details of our and your legal rights and our obligations and duties can be found at the Information Commissioner’s Office (ICO) website at: https://ico.org.uk

This Privacy Notice was last updated on 4th December 2018.