Introduction

Service Center provides five great diagnostic environments on a single USB key, allowing technicians easy access to Windows, Android, Chrome OS, DOS and Bootable Diagnostics. Snapshots that provide details of system changes can be included in Service Center’s customisable and localized reports (sample report), along with the system serial number, your company logo, and helpful reporting information.

Highlights in Service Center 14

  • Certified NIST-Compliant Drive Erase
  • The loopbacks and optional power supply tester and PCI/miniPCI POST cards help you find problems fast
  • The Multipurpose USB Device indicates test status and stores session information, configuration files, customisable reports, system snapshots, your customized links, and other information
  • Direct System Information™ architecture gathers information directly from devices, bypassing drivers where possible
  • Run direct from DVD or the Multipurpose USB Device with no installation on PC, Mac and Chrome OS systems
  • Analyze Windows BSODs to identify the offending device driver
  • Ability to run under Windows 7-10, Windows Server 2008r2-2019, DOS, and the offline bootable operating system, and on Android 4.1-11.0, Chrome OS and Intel-based Macs
  • Bootable Diagnostics support for testing UEFI based systems with support for 64-bit UEFI secure boot systems
  • Sessions automatically save system information, test results and system snapshots to the USB Key when testing—or store reports in the cloud using Service Center Remote
  • Customisable reports available in English, Danish, Finnish, French, Norwegian, Portuguese and Swedish

Shorten Service Delivery Times

  • Automated test sequences you can start, then walk away and check real-time status at a glance
  • Quick start-up times with no installation requirements (Android devices require temporary installation)
  • Fast, accurate diagnostics reduce time to troubleshoot and repair systems
  • Drag-and-drop custom test scripts automate testing for common problems and tailor testing to your needs

Increase Profits

  • Reliable results in less time, so you can process more systems each day
  • Accurate tests increase first-time-fix rates and reduce no-trouble-found (NTF) rates for components in service organizations

Diagnose Unbootable PCs and Mac Systems

  • Boot and test from the included DVD or Multipurpose USB Device — even if the installed OS and/or hard drive are dead/non-existent
  • Use the PCI and miniPCI POST cards to indicate what the system BIOS is doing prior to loading the system. If the system fails to boot, the last POST code from the BIOS is shown on the 2-digit LED display, pinpointing the operation that failed.
  • Two offline operating systems!
    • Bootable Diagnostics offline operating system that support UEFI
    • DOS for additional low level testing

Solve Intermittent Problems

  • Run system load and parallel tests to stress the system and expose intermittent problems
  • Use System Events on PC systems to view when a BSOD occurs and what device and driver caused it