Introduction

Service Center provides four great diagnostic environments on a single USB key, allowing technicians easy access to Windows, Android, Chrome OS and Bootable Diagnostics. Snapshots that provide details of system changes can be included in Service Center’s customizable and localized reports (sample report), along with the system serial number, your company logo, and helpful reporting information.

Highlights in PC Doctor Service Center 15

  • Drive Erase is certified as NIST 800-88r1 Compliant for media sanitization
  • The Multipurpose USB Device stores session information, configuration files, customizable reports, system snapshots, your customized links, and other information
  • Direct System Information™ architecture gathers information directly from devices, bypassing drivers where possible
  • Run direct from DVD or the Multipurpose USB Device with no installation on PC, Mac and Chrome OS systems
  • Analyze Windows BSODs to identify the offending device driver
  • Ability to run under Windows 7-11, Windows Server 2012r2-2022, the offline Bootable Diagnostics operating system, Android 6-12, Chrome OS, and Intel-based Macs.
  • Bootable Diagnostics support for testing UEFI based systems with support for 64-bit UEFI secure boot systems
  • Sessions automatically save system information, test results and system snapshots to the USB Key when testing—or store reports in the cloud using Service Center Remote
  • Customizable reports available in English, Danish, Finnish, French, Norwegian, Portuguese and Swedish

Shorten Service Delivery Times

  • Automated test sequences you can start, then walk away and check real-time status at a glance
  • Quick start-up times with no installation requirements (Android devices require temporary installation)
  • Fast, accurate diagnostics reduce time to troubleshoot and repair systems
  • Drag-and-drop custom test scripts automate testing for common problems and tailor testing to your needs

Increase Profits

  • Reliable results in less time, so you can process more systems each day
  • Accurate tests increase first-time-fix rates and reduce no-trouble-found (NTF) rates for components in service organizations

Diagnose Unbootable PCs and Mac Systems

  • Boot and test from the included DVD or Multipurpose USB Device — even if the installed OS and/or hard drive are dead/non-existent
  • Use Bootable Diagnostics to access an offline Linux test environment, complete with proper driver support that helps cover all devices on the system, not only those with UEFI drivers.
  • Bootable Diagnostics offline operating system that supports UEFI

Solve Intermittent Problems

  • Run system load and parallel tests to stress the system and expose intermittent problems
  • Use System Events on PC systems to view when a BSOD occurs and what device and driver caused it